I have a confession to make.
I haven’t always had a great Job Success Score on Upwork.
In fact, there was a season that my Job Success Score got all the way down to 78%.
In Upwork world that’s the equivalent of a huge sign that says, “Worst Freelancer Ever. Do Not Hire.”
But, despite that, I was able to recover my reputation and climb back up to a 100% job success score. It’s gone up and down from time to time. But, it’s stayed in the 90th percentile for years now.
How it Happened
To be honest, I’m not sure how it happened.
Upwork stays fairly secretive when it comes to how they score their freelancers. They do this to make sure that people don’t game the system.
I get that. But, it leaves some people scratching their heads.
So, to this day, it’s a bit of a mystery. I had plenty of very happy customers that gave me great ratings and hired me more than once.
BUT, there was 1 client. He wasn’t happy. That’s probably an understatement.
He was my 3rd client on Upwork.
It was the first time I had 2 clients at the same time. I was trying to get work done quickly. And, in the process, I made some mistakes.
One of those mistakes deleted some of the work he did before he hired me.
One morning, without warning, the contract had been closed and a refund was requested.
I tried to work it out with the client but he had made his decision.
When my score dropped I had to make a decision.
Was I going to buckle and give up OR was I going to keep trying?
To be honest, it was a pretty low point in my freelancing career. I didn’t know what to do and no projects were coming in.
But, I had no choice. I had to keep going. My kids were depending on me to provide for them.
And, there was probably some Misterek family stubbornness involved.
So, I made a game plan and I slowly crawled my way out.
I learned so many valuable lessons along the way that I still use to this day.
It wasn’t fun to go through that speed bump of a season BUT I am grateful to have gone through it and come out the other side.
Here are a few ways to recover from a bad Job Success Score on Upwork.
1. Stay Calm
The worst thing to do is to freak out.
When you freak out you make really bad decisions.
It’s actually proven that your IQ drops 10 – 15 points whenever you’re scared.
So, all the scary movies that we are yelling at people to not go into the room where the killer is obviously waiting…it’s legit! You’d do the exact same thing if you were in that circumstance.
It always helps to pause and try to gain some perspective.
You’re not going to starve because of your low Job Success Score.
Your family’s not going to leave you and you won’t be featured on the news as a bad person.
None of that’s going to happen!
Think about it. It’s a made-up system that some people made up.
It doesn’t consider the nuances of a bad client the way it should. It doesn’t ask you what’s going on in your life at the time.
To be fair, I think Upwork has done a pretty good job with their system. But, any automated system has its flaws.
So, don’t take it personally and don’t allow it to cause your world to crumble.
When you operate out of fear you start taking jobs that you shouldn’t.
Then you get bad feedback from those. And, then your Job Success Score goes down again. And the cycle continues!
This is exactly what happened to me.
I freaked out at an 80% job success score. I took a job that I shouldn’t have and got another bad rating. So, my score went down even further.
Don’t allow the vicious poor Job Success Score cycle to overwhelm you.
Take a beat. Breath and let’s think strategically about your next steps.
2. Take Jobs that Are Quick Wins
Most of the jobs I take are big projects that last at least 1 month at a time.
That’s great for freelancing income. But, that’s really bad if you need to turn around a bad Upwork Job Success Score.
In order to climb out, you need to get a lot of good ratings from as many clients as you can.
So, when my Job Success Score plummeted I decided to look for really small jobs that I knew I could knock out of the park within a few days.
This took some work.
I had fine-tuned my job search by this point in time. I’d gotten it down to a science.
But, short, easy jobs didn’t fall into my normal rhythm. So, I had to learn some new techniques.
The criteria were simple enough. The jobs needed to be:
- Have easy-going clients
That last one was probably the biggest.
I tried to feel out how anal a client was from their previous jobs and from interviews with them.
If the clients seemed friendly and seemed to know EXACTLY what they were looking for I was in.
If the clients were all business and wishy-washy about their wants it was a clear sign that I needed to run for the hills.
From this strategy, I finally started getting some good ratings from these quick wins.
This did a couple of things for me.
- It brought my Job Success Score up
- It gave me confidence again.
One of the toughest things about a bad Job Success Score is that it takes the wind out of your sails so to speak.
Confidence as a freelancer is one of the most important qualities to have.
I’d argue that it’s more important than the skill you’re hired for.
And, when that gets compromised it’s tough to muster it up again. These quick wins will help remove that self-doubt and find your way back to the strong tower of self-efficiency you once were.
3. Reevaluate Your Process
Here’s some tough love. But, trust me, it’s good for you.
If you’re getting bad feedback from clients it might be time to take a look inward and see if there are things you’re doing that need to change.
Have you done the Meyer’s Brigg’s personality test?
I have. I’m an ENFP.
The F in that little string of letters stands for Feeler.
Feelers internalize things. They FEEL like a critique is an attack on them as a person.
So, when I get feedback I have to make sure I don’t take it personally.
The opposite of a Feeler is a Thinker.
A Thinker takes feedback like an objective judge would take the facts of a case. They are able to externalize comments made toward them or others.
Both traits have their place.
But, when I need to make adjustments as a freelancer I have to work to put my Thinker hat on and try to externalize the criticism I get so that I can grow and move forward.
I try to think of myself as a third party.
For fun, let’s call me Bob…not Chris.
Should Bob communicate with my clients better throughout the process?
Maybe Bob’s taking on more than he can handle and he just needs to slow down or hire someone to help him?
I’ll answer the questions for Bob and then apply them to myself.
When you get into a season of negative client feedback look at it as an opportunity to grow NOT as an attack on your value in life.
If you’re not making mistakes in life that means you’re not growing. You’ve settled for a level of living that isn’t challenging.
So, dont be afraid to ask tough questions and make some changes.
If you can’t do it ask someone you trust to look into what you’ve been doing and give you feedback.
The key here is it has to be someone that isn’t going to tell you what they think you need to hear.
Don’t go to the friend that always bad-mouthed someone that broke up with you. Go to the friend that tells you what you don’t want to hear even if it pisses you off.
They’re the ones that can help you see clearly.
4. Don’t Say Yes to a Contract So Quickly
When your Upwork, Job Success Score is doing poorly it’s really easy to feel like you have to say yes to anything that comes along.
But, that’s the very thing that could actually keep you from climb out of a bad Job Success Score.
You don’t ever want to say yes to them no matter what situation you’re in. Trust me.
At first, you might be thinking, “I need whatever project comes along no matter how tough it might be.”
But, not long after you get started you’ll start thinking, “Nothing is worth the amount of trouble this client is putting me through.”
So, slow down for a second and take a breath. Just because your Job Success Score is bad doesn’t mean you’ve lost your value as a freelancer.
Make sure that you are thinking clearly about who you’re saying yes to.
If that’s too difficult, then have someone be a client accountability partner.
This is someone you can bring all the details of the project to and help you see clearly.
5. Keep Going
When all else fails…just keep going.
Most freelancers bow out at this point. And, I get it.
It’s tough, discouraging and pretty demoralizing.
But, here’s the thing, if you quit here you never get a chance to prove to the people that gave you a negative rating they were wrong.
In other words, you’re proving they were right.
One of my favorite sayings that I remind myself of often is:
“You win if you don’t quit.”
I’m not in any way saying keep doing things the same way you were doing them that got you to a bad Upwork, Job Success Score. If you’re thinking that go back and read points 1 through 4.
I AM saying keep making adjustments. Keep working hard. DON’T STOP.
Don’t become one of those jaded web designers that say things like, “Upwork is nothing but a race to the bottom and no one can make real money there.”
Instead be the person that says, “My bad Job Success Score on Upwork really helped me to grow and learn a lot of things as a freelancer.”
That’s the person that can turn their bad Upwork, Job Success Score around and see real results start coming in.
I know because I was once someone that had a REALLY bad score AND I’m thankful for everything it taught me.